Argent Communications, LLC reserves the right to amend the information presented on this site at any time, without prior notification. Any information on this web site that contradicts the official policies of Argent Communications, LLC is considered invalid and unenforceable. Documents printed from this web site are only valid at such time as they have been inspected and accepted by authorized personnel. Our policies are subject to change without notice. Any policy listed on this website that conflicts with our current policy shall be void.
In return for the timely payment of a monthly fee and other applicable service charges, we will provide to you the services that you select from the programming packages we offer. As required by federal law, you must first subscribe to our Limited Basic Service to buy other optional cable television services. Subject to applicable law, we have the right at any time to change the services and equipment that we offer to you, as well as prices and fees for such services and equipment. We also may rearrange, delete or add to or otherwise change the programming services provided by us. If the change directly affects the services you are receiving from us, we will provide you notice of the change and the effective date. The notice may be provided on your monthly bill, as a bill insert, in a newspaper or by any other permitted communication. If you find the change unacceptable, you have the right to cancel or change your service; however, if you continue to receive the service after the effective date of the change, we will consider this acceptance of the change.
Absent unusual circumstances, our cable system will deliver a video and audio signal meeting all required standards to at least two television sets in your home or business. In addition, the installation and/or maintenance work we perform and the materials we use will be free from defects for a period of 90 days after such work is completed. If any defects in workmanship or materials are reported to us within 90 days of when the work is completed, we shall correct such defects without charge to you. Correction of such defects shall constitute our sole obligation, however. This obligation will not apply to defects resulting from abuse, misuse, tampering, acts of God, or repairs performed by unauthorized persons. We provide free service calls for any interruption of service resulting from the failure of our equipment, such as digital set-top boxes, that we install and continue to own, or from weather or other conditions clearly beyond the control of the customer. Other service calls including cable installation, repairs (such as failure of your equipment and cable home wiring that is not covered by the free service policy), and calls related to changes in the level of cable service will be billed at our standard rate.
The foregoing warranty is exclusive and in lieu of all other warranties, whether written or implied, in Equity or in law. We specifically disclaim all other warranties, including any warranties of merchantability or fitness for a particular purpose, unless otherwise prohibited by law. In no event shall we have any liability for special, indirect, incidental, or consequential damages arising out of our installation and/or maintenance activities or any materials furnished or used in connection with such activities (such as, but not limited to, losses or expenses due to inability to use the wiring or associated equipment), whether a claim is sought in contract, tort (including negligence), strict liability or otherwise.
Federal law defines “cable home wiring” as the internal wiring contained within your premises, which begins at the demarcation point. The "demarcation point" is defined by federal law as the point at (or about) 12 inches outside of where the wire enters the outside wall of your single family home or, in the case of an apartment building, 12 inches outside of where the cable wire enters the outside wall of your individual unit. Cable home wiring does not include any active elements such as amplifiers, digital set-top boxes or remote control units that may be located within your premises. Cable home wiring is your property and its maintenance, repair and replacement is your sole responsibility unless we specifically assume such responsibility in a written agreement with you.
Our cable television service is delivered by a broadband RF signal. We encode this signal with multiple visual, audio and text information. Our cable television signal may be split using conventional broadband splitters available through us or competitive sources. Directional switches or A/B switches also may be used to alternate between our RF signal and other broadband RF signals provided by competitors. Customer-owned equipment, such as cable-ready digital television sets with QAM capable tuners or cable ready digital video recorders (DVRs) generally are capable of directly receiving the non-scrambled portions of our broadband signal. You can receive these unscrambled signals typically by selecting the appropriate channel number on a cable-ready digital television, DVR or digital set-top box. We also scramble a portion of our broadband signal, including our non-basic service tiers, premium and pay-per-view channels and our high definition and other digital video, audio and text services, to secure it from unauthorized use.
Federal law requires us to inform you of any broadcast stations that cannot be viewed without a digital set-top box. The specific broadcast stations that we carry on our cable system are listed in the Limited Basic Service portion of our channel line-up and each can be viewed without the use of a digital set-top box if you have the correct equipment. If you want to view without a digital set-top box the standard definition and high definition digital broadcast signals that we offer, you will need to have a cable-ready digital television set with a QAM capable tuner or such other device that can receive such unscrambled digital broadcast signals.
You will be billed monthly for services. We bill for our current month’s service in advance and we bill for pay-per-view and video on demand services following their delivery. All charges are due upon receipt of our invoice. Our billing cycles vary by region; payment is expected by the due date identified on our monthly statements. Balances which remain unpaid 45 days after the billing date will be subject to disconnection. Reconnection fees will be charged to restore service. There is a fee charged for returned checks. You will be billed for chargeable work at our standard service rates. We will issue a credit or refund for any billing error which is brought to our attention by you within 60 days of the invoice date. If we receive partial payment of any amounts you owe, we will apply such payments first to any outstanding amount due for telephone service if you are a telephone customer and then to the oldest outstanding invoice and any remaining amounts will be applied to any other invoices in the amounts and proportions as we reasonably determine.
We urge you to call us any time you have questions or concerns about your service, equipment or any other aspect of the cable television service which we take pride in providing to you.
You may be billed fees, charges and assessments related to late payments or non-payments if for any reason (i) we do not receive from you by the payment due date any required payment for the services we provide you or (ii) you pay less than the full amount due for the services. If we are required to use a collection agency or attorney to collect money owed by you, you agree to pay the reasonable costs of collection. These costs include but are not limited to any collection agency’s fees, reasonable attorneys’ fees and arbitration or court costs.
We are dedicated to providing quality cable television service to our customers and to assuring that any problem that may arise is resolved to the customer’s satisfaction. These customer service procedures, in addition to many other issues, are covered in informational materials provided to you at the time of installation and annually thereafter. This notice summarizes the procedures to follow to help us resolve problems you may have with the quality of the television signals that we deliver to you.
OFFICE OF THE ATTORNEY GENERAL
CONSUMER PROTECTION AND ANTITRUST BUREAU
33 CAPITOL STREET
CONCORD, NEW HAMPSHIRE 03301
Tel.: (603) 271-3641
Fax: (603) 223-6202
“The Consumer Protection and Antitrust Bureau acts to protect consumers from unfair or deceptive trade practices in New Hampshire. When a business does not provide services or products, misrepresents its services or products, or does not provide quality services or products, the Consumer Protection and Antitrust Bureau may question the business practices and seek appropriate measures to remedy the situation on behalf of the State of New Hampshire. The Bureau's mission also includes consumer education and outreach. The best consumer protection is widespread public awareness of consumer's rights and common scams to prevent problems. This website is designed to provide such essential information to New Hampshire's consumers.” – Taken from the NH Attorney General’s Consumer Protection Website.
To contact Argent Communications you may do so by phone or in writing. Contact information is as follows:
ARGENT COMMUNICATIONS, LLC
10 BENNING STREET
SUITE 2, BOX 235
WEST LEBANON, NH 03784-0235
TEL (877) 295-1254
As part of our efforts to keep our subscribers informed, we are pleased to provide the following important information regarding how our system works with the equipment that you use to receive our cable television services, such as your TV, VCR, DVR and other video equipment.
"Cable-Ready" and "Cable-Compatible" Equipment
One of the reasons you may subscribe to Argent Communications is that we offer many more channels of programming than you are able to receive off air with an antenna. Customers may have TVs or other video equipment that can tune to all of the non-scrambled channels we provide. Others may have older sets that do not tune to the upper cable channels. To ensure that you receive all the channels Argent Communications offers, we can lease you a digital set-top box or boxes as necessary for a low monthly fee.
Even if you have a TV or other video equipment that was advertised as being “cable-ready” or “cable-compatible” when you purchased it, the equipment may not perform as you expected when connected directly to a cable television system; i.e., without a digital set-top box. This is because no standards formerly were applicable to TV manufacturers regarding the reception of cable television channels such as Argent provides. According to current federal regulations, however, TVs and other video equipment sold in the US cannot be called “cable ready” or “cable-compatible” unless they comply with technical requirements adopted by the FCC, including the ability to tune cable channels properly.
You also may encounter other problems or interference when your TV or other video equipment is connected directly to cable. For example, you may encounter interference from over-the-air broadcasts or an inability to receive higher cable channel numbers. These problems often are solved through the use of a digital set-top box, which is available through Argent for a monthly fee. The digital set-top box will “convert” the cable channels to a designated channel (usually channel 3 or 4) on your TV. The process of converting all of our channels to a designated channel means that you can only receive one channel on your TV at a time through the digital set-top box. You consequently may be unable to use certain features of your TV or other video devices without additional equipment.
Our company’s policy is that our installers and technicians will not enter your home to perform work if a responsible adult is not present. We recognize that this may cause inconveniences for some of our customers, but we feel strongly that this policy is essential to protect both you and our employees.
Federal law contains both civil and criminal penalties for the unauthorized use or theft of cable services and for manufacturers, suppliers and users of unauthorized devices that facilitate the theft or unauthorized use of cable services. This federal theft-of-service law supplements any existing state or local laws, and provides a remedy against any person who, without authorization, intercepts or receives any communication service which is provided over a cable system. This would include the theft of audio, video, textual data or other service, including data transmitted to or from a customer over a system that has interactive capability.
Cable theft increases our costs in delivering quality service to our customers. We prohibit tampering with our equipment or the use of any equipment to receive unauthorized broadband or other communications services. We will take action to deter theft of service, including service termination, restitution, civil actions for legal damages and, in some cases, criminal prosecution.